Oallery ships internationally using the most reliable carriers such as; FedEx, PostNL and USPS. Excepted from shipping are; North Korea and certain parts of North-East Russia because our carriers do not directly deliver in these areas.
For information on worldwide shipping (outside of the EU), please contact us at "[email protected]".
How long is the delivery time of my package?
The estimated delivery time is depending on the shipping country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Please be aware that delivery might take longer due to the holidays and our sale.
This is an estimated delivery time for each region in the world:
- The Netherlands: 1 - 2 days
- Europe: 2 - 3 days
- USA & Canada: 4 - 6 days
- Asia: 3 - 4 days
- Africa & Oceania: 4 - 5 days
What happens with my personal information?
We respects the privacy and rights of our (online) visitors and customers.
Oallery acknowledges the importance of protecting the information collected of the online visitors and customers.
I placed an order, when will it be processed and dispatched?
We usually process and dispatch your order within 1 business day. Due to current circumstances regarding Covid-19 this might take upto 3 business however.
Can I pre-order items before the release date?
No, all drops and releases are strictly available on a first come, first serve basis.
Do I qualify to return my order? How to return?
All items purchased through the Oallery webshop qualify for a return. You will receive a returnsform with your order. This form could be filled out (not mandatory) and included with your return, no need to contact us.
Please not that you have up to 14 days to return your item after you have cancelled the contract.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us [Oallery BV, Nieuwe Spiegelstaart 39, 1017 DC Amsterdam, The Netherlands, +31 20 774 18 59, [email protected]] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
The right to cancel does not exist for the following contracts: • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised. • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
Can I return an order at the physical store?
Yes, you can return your webshop purchases at the Oallery store. Note that the processing of your refund can’t be fulfilled immediately.
Do I need to pay for shipping cost of products that I return?
Yes, returning a purchase from the Oallery webshop is at your own expense except for when you happened to have received a wrong item, size or factory flawed product.
How long does it usually take for a refund to be processed after returning?
Depending on your selected payment method, refunds take between 7 business days after we receive your return or order cancellation.
How can I find out my shipping status?
Once your order is processed and dispatched you will receive an email notification with Track and Trace information for your shipment. You can also find Track and Trace through “My Account” > “Orders” or by contacting our customer service team.
The shipping address is incorrect, what can I do?
Contact our customer service team as soon as possible. If we haven’t dispatched your order yet we will be able to change the address manually and make sure your purchase(s) get to the right address shortly. If you already received Track and Trace information please note that your shipment is likely to be delayed after changing the address.
Can I place an order through the phone or email?
Yes you can. We are happy to help you make your purchase(s) through our Fast Track service with email, phonecall and WhatsApp.
Is it possible to cancel or modify an order after it has been placed?
Yes, you can email our customer service team at [email protected] regarding any modifications or to cancel your order.
How can I reach Oallery’s customer service?
You can reach our customer service team through email at [email protected] or through phone by dialing +31 20 774 1859.
My order has been canceled, why?
Sometimes an error can occur when processing your order, for example when the item(s) you purchased appear to be out of stock or are damaged. You will be notified and refunded ASAP. If this were to happen to you we apologies for the inconvenience and hope for your understanding.
Where do I go if I have a complaint?
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/. We do not intend to participate in dispute settlement proceedings before a dispute resolution body.