Returning your order at the Oallery store
Yes, you can return your order at Oallery. You can return your online order within 30 days and we will issue a refund. Sale items bought online can not be returned in-store.
Exchange and Refunds
We are happy to offer an exchange or refund when the product is defect, we will offer an exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer.
Customers can return item(s) within 7 to 10 business days at their own expense (non-used items(s) in new condition only.) We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Oallery reserves the right to charge a restocking fee of 5 euro”s (€) off refunds when merchandise is returned without prior written communications and/or agreement. Both the returned item(s) and the packaging has to be unused as new condition, if the product packaging is damaged, Oallery will charge a fee of a minimum of 15% of the retail value of the product.
In case of an error from Oallery’s side; wherein a return is necessary, returns should be sent using the post (no express shipping.) Items that are returned as faulty and are showing signs of damage, which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs, bodies, swimwear and pierced jewelry cannot be returned or exchanged. As soon as we have received and approved your return, it will take approximately 7 to 10 business days to process your refund.
In case of returning items back to us from countries outside of the EU, please describe a lowered commerical value on the invoice as extra costs from taxes wil be charged back to the customer.
Cancellation of orders: If an in stock/ activated order is cancelled before the product has been sent out, Oallery reserves the right to charge 5 euro’s (€) as a maintenance fee for restocking the product.
The estimated delivery time depends on the country of destination. As soon as your order has been shipped, you will receive a shipping confirmation email. All shipping prices includes VAT. Please be aware of a longer delivery time during the holidays and sale periods. We are working towards having your order processed within 5 working days.